Scuba – The Ultimate Leisure Management System

Beyond The Standard

servicesDelta’s years of experience in the Leisure industry enables us to help you make valid judgements on your system configuration as a result of the information that you wish to be available and the operating procedures you require to implement once you are live.

The successful project methodology we use (from pre-sale consultation through to our after sales support) allows us to efficiently steer you through the project ensuring that we meet the objectives you have for your Management Information Software.

Key Features

Proven Implementation Methodology

The successful project methodology we use (from pre-sale consultation through to our after sales support) using the principles of Prince II enables us to efficiently steer you through the project ensuring that we meet the objectives you have for your Management Information software.

Information Gathering and Analysis

The ‘Pre-Installation Consultancy’ meeting will allow us to set project milestones, allocate responsibilities and agree a realistic timetable.

We will familiarise ourselves with your mode of operation so that system delivery is tailored to your individual needs.

Project Management is usually split into sections:

· Data Collation – the data required to ‘build’ the system
· Data Input – co-ordination of inputting the system build data
· Training – System Maintenance and PoS operation
· Go Live – direct and immediate access to Support Hotline.

We provide  a Complete Software Installation Guide for your IT team so they can install the software and/or co-ordinate the software installation from a technical perspective in conjunction with either your IT department, ourselves or a nominated company.

System Configuration & Installation

We collate all the necessary information and ‘design’ the system to your specification – manual booking sheets, reporting structure, membership category structure, prices, subscription and arrears letter templates, invoices & confirmation of hire letters templates etc. This  enables you to extract the maximum benefit from the software.

If your resources are limited, we can also build the system for you.

Alternatively, you can input the data form the ‘data sheets’ created after the Pre-Installation Consultancy meeting.

Quality Training, Free Manuals and On Line Help

Quality training delivered by our specialist Training Team, all of whom have worked in the  Leisure Industry.

Quality training, training guides, lesson plans, printable Online Help and ‘Quick Guides’ are all available to reinforce the training process and provide a valuable reference library for the future.

All training courses incorporate hands-on exercises to ensure that training information has been fully absorbed, and a copy of the training manual is presented at the end of each session for ongoing reference.

There are normally three ‘standard’ training courses:

1. System Administration

This is aimed at the staff who will be responsible for the day to day operation of Scuba. This course will cover system set up issues: from creating  membership types to inputting a price for off peak Badminton to scheduling the BACS transmissions.

At our Offices

We have a dedicated training suite, this has the advantage of delivering uninterrupted training away from your every day work distractions, that allow both ‘lecture-style’ and ‘hands-on’ training using a ‘training’ copy of your Scuba system

At Your Site
If you have your own training area we can visit you and conduct the same training as that offered at our offices.

2. Point of Sale Training

Point of Sale Training (making bookings, selling admission tickets, selling memberships and if applicable creating membership cards and taking photographs) takes place on site on a ‘training’ copy of your system and, depending on the preferred purchase model can be conducted in one of two ways.

Option 1. A one day ‘train the trainer’ day at our offices which allows us to train you to deliver the three day Reception Training lesson plan to your PoS Team prior to Go Live; or

Option 2. Three days onsite where we deliver the Reception Training lesson to your PoS Team.

Each member of your Reception Team should attend a one and a half hour session on each of the three days. Sessions are progressive and will begin with logging on and end with real life reception scenarios dealing with a variety of ‘customers’.

The ‘decision makers’ (System Co-ordinator, Manager, and Head Receptionist) normally attend the first session.  As we are training you to use Scuba, you will be training us in how the reception should deal with certain scenarios (cancellations, voids etc., specific to your particular operation) and we , in turn, will reinforce this when we train everyone else.

Lesson Plans are supplied as a matter of course.

3. Management Information

This includes financial and admissions analysis including financial period analysis (actual v target income or admissions), usage analysis (area uptake), visit analysis (who came in, when and to do what), marketing and promotion etc.

Bespoke Training Sessions

As well as the ‘standard’ training workshops we can configure bespoke courses based on your specific requirements and also offer refresher training encompassing elements of any of the ‘standard’ workshops to reflect the elements of the software that may have either been forgotten or not passed on when new members of staff are employed.

Delta’s years of experience in the Leisure industry enables us to help you make valid judgements on your system configuration as a result of the information that you wish to be available and the operating procedures you require to implement once you are live.

Live Support

We are available for on-site support on the day that Scuba goes ‘Live’ if required. We can provide first-hand support and immediate help to your staff as well as moral support as they get used to the new system.

We assist with general queries, cash-ups, banking reconciliation and help you to establish appropriate daily routines.

Alternatively we can provide remote access telephone support along the same lines.

Post Implementation Review

Once the system has been running successfully in a ‘live’ situation we review the project to ensure nothing has been overlooked and that the migration to your Scuba system has gone according to the Scuba Installation Schedule.